// FIELD MANUAL · OPS-01

How Reclaimed works

From the moment you paste a review to the moment the platform pulls it down — every step, every safeguard, every fee.

No signup required to score

01
Paste the review

Drop in the body, rating, and platform. No login. We hash your IP for abuse-prevention only — nothing else is stored until you claim.

02
AI policy match

Our model cross-references the platform's published content policy (Google, Yelp, Tripadvisor, Facebook) and grades removal odds 0–100.

03
Verdict in seconds

Strong, moderate, or weak — with the specific policy clauses that apply (off-topic, conflict of interest, harassment, fake engagement, etc.).

04
Claim the case

Create a free account to save the score, attach evidence (receipts, transcripts, screenshots), and request analyst filing.

05
Analyst files the dispute

A trained analyst writes the appeal, cites the matching policy, attaches evidence, and submits through the platform's official dispute channel.

06
Track the outcome

You see the case status in your dashboard: filed, under review, removed, or denied. We log every action in the audit trail.

Policy-grounded

Every dispute cites the exact platform clause violated.

48-hour filing

Submitted within two business days of payment, or refund.

Refund guarantee

No filing? Full refund. No questions, no scripts.

// INTEL · FAQ

Questions, answered straight

How much does it cost?

Scoring is free, forever. If you decide to have us file, it's $59 per case. No subscription, no hidden fees, no per-platform surcharge.

What if the review isn't removed?

We don't guarantee removal — no honest service can. We do guarantee the dispute will be filed with a policy-grounded argument and any evidence you provide. If we fail to file within 5 business days, you get a full refund.

How long does removal take?

Filing happens within 48 hours of payment. Platforms typically respond in 3–14 days. Google is usually fastest; Tripadvisor is the slowest.

Which platforms do you support?

Google Business Profile, Yelp, Tripadvisor, and Facebook Pages. We're adding Booking.com and Trustpilot next.

Is this legal?

Yes. We file disputes through the platforms' own official policy-violation channels — the same forms any business owner can use. We never write fake reviews, never threaten reviewers, and never contact them on your behalf.

Do you handle truthful negative reviews?

No. If the review is a real customer with a real complaint — even a harsh one — platforms will not remove it and neither will we. We tell you this on the score page before you ever pay.

Who sees my evidence?

Only the analyst assigned to your case and the platform's review team. Files are stored in encrypted private storage and deleted 90 days after case closure.

Can I file disputes myself?

Absolutely. The platforms' forms are public. We exist because writing a clean policy-cited argument, attaching the right evidence, and following up takes most owners 3–5 hours per case. We do it in under one.

Score a review. Free. 30 seconds.

No card, no account, no commitment. Find out if the platform will pull it.

Get my free removal score